Returns and Exchange Policy

Shipping Policy:

Akshar School Solutions ("we" and "us") is the operator of
(https://myakshar.com) ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

*General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would .Prefer to wait restocking of the backordered item or if you would prefer for us to process a refund.

*Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

• Returns
Return Due To Change of Mind: Akshar School Solutions will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resell able.

• Condition-Once returns are received and accepted, refunds will be processed to store
Credit for a future purchase or to the same source used for making the purchase. We will notify you once this has been completed through email.

• Warranty Returns
Any warranty related claims must be routed to the manufacturer. Please read the manufacturer warranty terms and conditions before making a purchase.

• Delivery Terms
Transit Time Domestically in general, domestic shipments are in transit for 2 - 7 days

• Transit time internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This Varies greatly depending on the courier you have selected. We are able to offer. A more specific estimate when you are choosing your courier at checkout.

• Order Processing Timeline
Orders placed before 12 AM - will be dispatched the same day, otherwise, within the next business day. Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these Instances, we take steps to ensure shipment delays will be kept to a minimum.

• Change of Delivery Address
For change of delivery address requests, we are able to change the address at. Any time before the order has been dispatched.

• Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

• Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

• Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be .Able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Please contact us if tracking information is not received within 2 days of placing the order.

• Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the. Parcel from the courier and get in touch with our customer service. If the Parcel has been delivered without you being present, please contact customer Service with next steps.

• Duties & Taxes
Sales tax has already been applied to the price of the goods as displayed on the Website

• Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without. Any additional fees to be paid by customer upon arrival in destination country

• Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched; please refer to our refund policy.

• Insurance
Some parcels are insured for loss and damage up to the value as stated by the courier, depending on the product category, value and the delivery address.

• Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed. Their investigation into the claim.
• Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an Investigation and deemed the parcel lost.

• Customer service
For all customer service enquiries, please email us at support@myakshar.com, Phone: +91-8712-14-8712

All products except books can be exchanged within 7 days of receiving the order, except in the following cases:

1. Items that have been used or opened
2. An item not returned in the condition it was received.
3. Any item received by Akshar School Solutions in a damaged condition.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• The item may be damaged during transit
• Or there might be a manufacturing defect
• Or that a wrong item is delivered to you In only such cases as given above, we will replace the item at no extra cost, provided that the
request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation. The email address for all such communication is support@aksharschoolsolutions.com Return Policy: Any item ordered from aksharschoolsolutions.com cannot be returned. It is only possible to exchange the item as per the above Exchange/Replacement Policy. Books cannot be exchanged.

Refund Policy:

Cases of unavailability of products or a service problem:

• If the item sent for replacement is not available, we will try to give you the best possible alternatives, but at the end, choice of the customer will be final.

• If the order is confirmed by us and the product is not shipped on time to the customer, then we give refunds to the customer, if the customer demands.
• 100% refund will be given, if product is not available or we are not able to ship the products.
• For courier products, if the delivery address is outside the service area, then 100% refund will be given to the customer
• Refund to be processed within 7-10 Days after the returned products have been received via Bank Transfer or Cheque.
Shipping Merchandise to Akshar School Solutions for Replacement/Exchange: Akshar School Solutions has tie-ups with logistic partners who work specifically on reverse logistics. A customer can contact us on support@aksharschoolsolutions.com and our customer support team will initiate a
reverse pick-up for you. Alternatively, a customer can also ship us the merchandise via courier or insured parcel post for tracking purposes. aksharschoolsolutions.com does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost,
stolen, or mishandled. We do not refund shipping or insurance costs. Products for exchange or replacement must be sent to the below address:
5-294, Deepthi Sri Nagar Colony, Madinaguda, ICRISAT Colony, Miyapur, Telangana 500049

Items Damaged in Shipping:

aksharschoolsolutions.com is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and call us immediately at [insert number # ] or mail us at support@
aksharschoolsolutions.com. We will contact the Courier Company on your behalf and file an insurance claim. Once the courier company has approved and paid the claim to Akshar School Solutions we will forward the applicable amount to you (Note: Original insurance cost is not refundable).
An email notification will be sent once the return has been processed

Cancellation Policy:

In case we receive a cancellation e-mail and by that time the order has already been “processed” by the seller, the order cannot be cancelled. Akshar School Solutions has the complete right to decide whether an order can be cancelled or not. The customer agrees not to dispute the decision made by Akshar School Solutions and accept Akshar School Solutions decision regarding cancellation. Akshar School Solutions reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.